TERMS AND CONDITIONS
Our website uses forms in which you give us contact information (such as your name, address, phone number, IP address, and email address). We will never share this information with any third parties and we use it only to contact you. The payment data is processed by a third party. We do not collect or store this data.
TERMS OF DELIVERY
Delivery usually takes from 7 to 15 days. Sometimes this period may be longer because of flight irregularities or if the package is held for additional customs inspection. Next 2-3 working days after the date of release from customs your order should be delivered by courier service.
If for some reason you change your mind and want to cancel your order, then you need to contact us as soon as possible. If your order has not yet been shipped, we will refund you in full. In the event that your order has already been sent, and you received a tracking number, then order cancellation is impossible.
If for some reason you did not receive your order or it was poorly packed, which led to a leak of honey inside the parcel, then we will pay you a full refund. We do not accept claims if you do not like the taste, smell, color of the product. We sell only high-quality honey and can guarantee its naturalness.
Due to the fact that the customs limits of most countries do not allow sending more than 2 kg of honey duty-free, we have the same limit. We will not be able to send you honey in bulk, as this is fraught with its seizure at the customs of the country of destination. If you need a larger quantity, you will have to place several orders.
The cost of international shipping is the same for all countries and it is already included in the price of the goods, and you do not have to pay extra for it.